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What is Digital Process Automation?

Low-code development tools are used in digital process automation (DPA) to automate many applications operations. The method focuses on automating or partially automating tasks in various business practices that traditionally require human contact. DPA is used in enterprise digital transformation programs to expedite business processes and optimize customer journeys because it can span several apps. Sales, marketing, management, IT, and production are just a few business functions where DPA is used to automate and improve workflows. DPA is frequently referred to as the development of business process management (BPM), and firms having BPM experience should implement DPA quickly. Forrester Research coined the term DPA in 2017 to represent the fact that businesses were moving away from traditional business process management software (BPMS) to accelerate their digital transformation journeys. Traditional business process management (BPMS) and business process automation (BPA) systems were once seen to be tedious and sophisticated, needing specialist coders and being less than ideal for linking different applications.

Since then, Forrester has divided the Digital Process Automation area into two categories: DPA Deep and DPA Wide. Traditional BPMS solutions have evolved into handy low-code development tools that are easy to provision in the cloud and interact with other cloud and corporate applications. On the other hand, DPA Wide products are significantly lighter tools that are less expensive to purchase and install, better suited to automating simple operations, and accessible to a larger group of business users. Maintaining transparency across processes, including some notice and reminder capabilities, and automating prospective customer transactions, are all common digital process automation aims.

Advantages of Digital Process Automation

Improved Documentation
& Communication

As more workflow pieces are improved and automated, engineering teams will have more time to focus on the end-user experience. DPA can help prevent lost papers and keep staff informed about workflow changes.

It Saves Time
and Efforts

Employees are not restricted from doing laborious or repetitive work. A task can be mechanized at any time, and by automating as many processes as feasible, staff can focus on other elements of the organization.

Reduced Costs
and Adaptability

The tasks that can be automated do not necessitate spending additional money on human labor. Any organization that organizes and digitizes its procedures can easily modify its aims if necessary.

Examples of Digital process Automation
Customers commonly complain that a specific item they desire is regularly out of stock on your website. This is a simple example of DPA in action. This necessitates frequent interaction with employees via email or phone. The person may need to devote more time to monitoring the arrival of fresh product shipments to follow up with the client. DPA focuses on allowing free flow of information (how much of an item is in stock, when fresh stock will come) and automating small actions (follow-up alerts) to let your customers and staff know when goods are back in stock.

The premise that any improvement you make should be made with your consumers in mind is key to digital process automation. It's not digital process automation if it doesn't improve the end-user experience. To that end, the first step in implementing a digital process automation strategy is to understand what your consumers want and what they (and the teams supporting them) require to obtain it.
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